Returns & Claims
Returns & Claims
Every Mafeisan product, whether soap, skin oil, skin balm, or Botanical Armor Syrup, can be returned within 14 days of delivery, as long as it's still sealed and unused. We'll refund it once it's back with us. And if anything arrives damaged, defective, or incorrect, we'll make it right: no need to send it back.
The short version
- Unopened items can be returned within 14 days of delivery.
- You cover return shipping; we refund once the item arrives sealed and unused.
- Arrived damaged, defective, or incorrect? Start a claim instead: refunds under $75 are issued on the spot, no need to send anything back.
Need help?
Email support@mafeisan.store with your order number and a photo and we'll sort it out.