Frequently Asked Questions

We source dried and fresh botanicals from small US growers where we can, and our hemp extract comes from a licensed domestic supplier. Across the line, the base is simple: Botanical Armor Syrup starts with just vegetable glycerin (USP) and filtered water. The Canni flavor adds full-spectrum hemp extract and dried chamomile flower, and the fruit flavors add real lemon peel or ripe banana, no artificial flavoring. The Exfoliating Soap is built around saponified olive, coconut, and sunflower oils, milled coffee grounds, colloidal oatmeal, aloe vera leaf juice, and shea butter. Every product page has the exact ingredient list for that specific item, and we're glad to share sourcing details or a certificate of analysis for any item, just reach out through our contact page.

There's no universal amount: start with the serving suggestion on your product's label (a dropperful for Canni, about a teaspoon for the fruit flavors) and see how it sits with you before taking more. How any botanical or hemp product feels can vary a lot from person to person. Our products haven't been evaluated by the FDA and aren't intended to diagnose, treat, cure, or prevent any disease, so please check with your doctor before use if you're pregnant or nursing, taking any medication, or managing a health condition.

Our hemp items, like the Canni flavor of our Botanical Armor Syrup, are made from full-spectrum hemp extract, which can contain trace amounts of THC under the federal legal limit (0.3% or less on a dry-weight basis). Certificates of analysis are available on request.

Keep Botanical Armor Syrup in a cool, dark spot away from direct sunlight; refrigeration isn't necessary but won't hurt it. Soap bars last longest on a draining dish between uses.

Orders are handmade to order in small batches and typically ship within 3–5 business days. You'll get a tracking link by email as soon as your order leaves our workspace.

We ship our hemp-derived items (like the Canni flavor of our Botanical Armor Syrup) to states where hemp-derived products are legal to purchase and receive by mail. These laws vary by state and can change, so we ask customers to confirm their own state and local regulations before ordering. We reserve the right to cancel and refund orders shipping to a restricted state.

You can return any product we make, whether soap, skin oil, skin balm, or Botanical Armor Syrup, within 14 days of delivery, as long as it's still sealed and unused. You cover return shipping, and we'll refund you once the item arrives back with us. If your order arrives damaged, defective, or incorrect instead, start a claim on our returns page and we'll make it right: refunds under $75 are issued on the spot, with no need to send anything back.

You can manage or cancel any subscription anytime from your personal link (it's in your subscription confirmation email). If you've lost it, head to our manage-subscription page and we'll email you a fresh one.

Yes, our Exfoliating Soap and all Botanical Armor Syrup flavors are vegan, with no animal-derived ingredients.

No, our Canni flavor is hemp-derived, not marijuana. Hemp and marijuana are both cannabis plants, but hemp is legally defined (2018 Farm Bill) as cannabis with 0.3% THC or less by dry weight, which is what we use. It's non-intoxicating: it won't get you high.

Yes, email wholesale@mafeisan.store with the products and quantities you're interested in and we'll send over wholesale pricing and terms. See our Wholesale page for details.

We run occasional discount codes for things like a first order, subscribers, or seasonal promotions: when one's active you'll see the field for it at checkout. Codes have their own terms and expiration dates, so if one you have doesn't apply, it's likely expired or restricted to certain orders.

Mafeisan started as a kitchen-counter experiment and is still a small, hands-on operation: every batch of Botanical Armor Syrup is steeped, pressed, and bottled by hand, and every bar of soap is poured and labeled by hand. Nothing here is mass-produced.

Yes, every batch of our hemp items is third-party lab tested for cannabinoid content and to confirm THC stays under the federal legal limit (0.3% or less on a dry-weight basis). A Certificate of Analysis (COA) is available on request for any batch. Just include the batch or order number in your message through Contact.

We accept all major credit and debit cards, plus Apple Pay and Google Pay at checkout on supported devices and browsers. Card details are entered directly into our payment processor's secure fields and never touch our servers.

You'll get a tracking link by email as soon as your order ships. If it's been more than 5 business days since you ordered and you haven't received that email, reach out through Contact with your order number and we'll look into it.

Yes, enter the recipient's name and address as the shipping address at checkout. We don't currently include gift notes or gift wrapping, and the packing slip shows itemized pricing, so it isn't a blind-gift experience yet. If you'd like a note added, mention it in the order notes or reach out through Contact after ordering and we'll do our best to accommodate.